All Vector lighters are backed up by Vector-KGM’s famous No Proof Warranty. No Proof Warranty means just that. You are not required to provide a proof of purchase in order to receive warranty services on any malfunctioning Vector lighters. It’s a hassle free, no questions asked, warranty service program. It’s Vector-KGM’s way of showing appreciation and commitment to its customers. Vector-KGM is the last remaining company with an actual in-house warranty service department, with actual lighter-specialist technicians who can perform repair services on the lighters. Our industry leading turn-around time of 1-2 weeks truly sets Vector-KGM apart from other so-called lighter companies without any in-house QC and service departments.
What’s Covered Under No Proof Warranty?
All Vector® lighters and torches (lighters from hereafter). Yes, we will even service the ones that are missing few parts of the lighters, but do not expect us to service the ones that are in multiple pieces. If all moving parts of the lighters are intact, we will service the lighters regardless of the cause of malfunctioning (e.g., dropped on concrete floor, used inferior butane to refill, not used for years, etc). Mutilated lighters (missing more than 2 broken pieces) automatically void warranty.
How to Properly Send Lighters Back for Service?
Status of Repair
If you wish to find out whether we received your returned lighters or the service status, please send your inquiries towarranty@vectorkgm.com. Be sure to include the following information in your email:
Your full name, address and phone number
Approximate date you returned the lighters
Lighter model name if it’s known to you
We will promptly respond to your inquiries by return emails. No phone calls please.
General Comments & Questions on Our Warranty Service
If you have any general comments about our warranty service or questions on any other aspects of our service not listed above,
Vector® lighters passed all of KGM’s demanding tests and inspection standards set by KGM Quality Control. KGM warranty covers mechanical parts only under normal use and excludes damages resulting from misuse, tampering and abuse of lighters. This warranty does not apply to the outer case finish of a lighter. To obtain service under this warranty, see instructions above.
KGM OFFERS THIS WARRANTY IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY WARRANTY IMPLIED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS, IS IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH IN THE FIRST PARAGRAPH ABOVE. KGM WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF ITS LIGHTERS.
