FREQUENTLY ASKED QUESTIONS
SHIPPING
WHAT SHIPPING METHODS ARE AVAILABLE?
All Vector orders are shipped through the United States Postal Service and FedEx
DO YOU SHIP INTERNATIONALLY?
International customers will have the option to have their order shipped directly from us or through one of our global distributors. Please contact us at vectorkgm@vectorkgm.com for more information.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
All domestic US orders will arrive within 1-5 business days. International orders are subject to change.
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept credit cards, Zelle, and Venmo payments.
DO YOU ACCEPT ZELLE & VENMO?
Zelle: join@vectorkgm.com Venmo: @Vector-KGM
ORDERS & RETURNS
HOW DO I TRACK MY ORDER?
You can track your order on our order tracking page.
HOW CAN I RETURN A PRODUCT?
Please contact us at vectorkgm@vectorkgm.com to initiate a return. Products must be unopened and unused in order to qualify for a full refund.
Vector® product flame overview
Jet Torch Lighters
Jet Torch Lighters create a thin, needle-like blue flame. This creates a high intensity flame that allows the user to visually pinpoint an area where the flame hits. It is ideal to use this flame to evenly burn cigars.
Classic/Soft Flame
A electronic spark is created by a device called electronic piezo. A soft yellow flame ignites in result to combustion with butane gas flowing through the internal burner cylinder. The electronic piezo flame is visible like any other normal flame (aka classic/soft flame). It is ideal for soft and natural burning of cigars and cigarettes. See altitude rating in catalog (insert altitude logo)
Jet Turbo Lighters
As butane gas flows into the internal burner cylinder, the piezo spark ignites a flame and heats up the catalyzer (coil). The burning catalyzer creates a flame that is intensely high in temperature. It does not blow out against the wind making it genuinely windproof under any weather conditions. When lighting cigars and cigarettes, it is critical that they be lit an inch away from the burning catalyzer. Do not tamper with the burning catalyzer under any circumstances. Prevent dirt, dust, and ashes from penetrating into the inner part of the lighter as they can seriously jeopardize normal functioning of a jet turbo lighter. Longevity of a jet turbo lighter depends heavily on how clean the lighter is kept. See altitude rating in catalog (insert altitude logo).
Flint Lighters
Jet Torch Lighters create a thin, needle-like blue flame. This creates a high intensity flame that allows the user to visually pinpoint an area where the flame hits. It is ideal to use this flame to evenly burn cigars.As butane gas flows into the internal burner cylinder, the piezo spark ignites a flame and heats up the catalyzer (coil). The burning catalyzer creates a flame that is intensely high in temperature. It does not blow out against the wind making it genuinely windproof under any weather conditions. When lighting cigars and cigarettes, it is critical that they be lit an inch away from the burning catalyzer. Do not tamper with the burning catalyzer under any circumstances. Prevent dirt, dust, and ashes from penetrating into the inner part of the lighter as they can seriously jeopardize normal functioning of a jet turbo lighter. Longevity of a jet turbo lighter depends heavily on how clean the lighter is kept. See altitude rating in catalog (insert altitude logo).
D-I-Y Troubleshooting Guide for Vector® LighterS
- Keep your Vector® lighter clean from any type of dust (i.e., falling ashes when cigars and cigarettes are lighted, and dust from pockets when lighters are kept in your pockets). Use lighter leather pouches to prevent dust from penetrating into the lighter. Over 90% of return lighters are serviced simply by blowing off excessive dirt and dust inside a lighter using compressed air.
- Jet Turbo Flameless, Jet Torch, Jet Laser, and Electronic Piezo are not ordinary fluid flint lighters. They all have sensitive ignition mechanisms that require delicate handling of the ignition switch. Do not flick or press ignition switches like a fluid flint lighter at a fast pace. There are two different types of ignition switches; push-down and slide-down ignition switches. For both ignition switches, operate them slowly and gently. The lighter ignition system has a split-second delayed reaction time. Fast ignition usually results in misfiring, whereas slow and gentle ignition method ensures perfect ignition every time.
- If necessary, blow off any excessive dirt and dust from the catalyzer area using a compressed air can. Compressed air cans may easily be purchased from any local hardware or office supply store.
- When the flame gets weak and low, it usually means a time to refill. Constant ignition and adjustment of the flame height when the flame is weak can seriously damage lighters. Use Vector Butane to refill the lighter.
